Delivery Information
Kosovo: Delivery within 1–3 working days
Europe: Delivery within 1–5 working days
Rest of the World: Delivery within 3–5 working days
Please be aware that customers outside Kosovo may incur additional customs duties or taxes or other customs requirements.
Any such customs duties or taxes may be significant so please ensure you confirm the position before placing your order.
We are not responsible for any such customs duties, taxes or requirements, nor are we responsible for any parcels returned for unpaid customs duties or taxes or non-compliance, and we will not issue refunds under these circumstances.
If you have any other delivery questions please contact us at [email protected]
Returns
All returns must be postmarked within seven (7) days of purchase date.
Items in a brand new condition with all original tags and packaging can be returned for an exchange within seven (7) days of receiving your order.
To return an item, place the item securely in its original packaging, include your proof of purchase and mail your return to the following address :
Pristine Original
Attn : Returns
49 Edith Durham
Prishtina, 10000
Kosovo
Please note, you will be responsible for all return shipping charges and liability for lost or stolen packages. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. Please note that we do not offer monetary refunds — all approved returns will be issued as an exchange only. We will notify you by email when your exchange has been processed. If any mistakes have been made on your order please contact [email protected] and it will be rectified.